Public health policy, diplomacy and communication
The Public Health Policy, Diplomacy and Communication (PHPDC) pillar works at the center of ZNPHI’s mission to safeguard the Public health security of the country. Our work focuses on connecting policy, communication, partnerships, and community engagement to strengthen the country’s public health system.
What We Do
We help shape Zambia’s public health policies by working closely with the Ministry of Health, other government institutions and Partners. We also build strong connections with international organizations, research institutions, and partners to ensure that Zambia is part of the global public health conversation.
Promote Strategic Public Health and Scientific Communication
We provide clear and timely information to the public and stakeholders about important health issues especially during disease outbreaks and emergencies. Our goal is to keep everyone informed, engaged, and prepared to take action for better health outcomes through quarterly scientific publication in The Health Press , policy briefs (Link page), fact sheets and Information Communication Education materials.
Provides Strategic Partnership Coordination
We work with local, national, and international partners to support Zambia’s Public Health Security. By building and maintaining strong relationships, we create opportunities for collaboration, knowledge sharing, and joint action. We support efforts to secure funding and resources needed to implement health programs and effectively respond to emergencies.
Lead Brand and Media Engagement
We ensure that ZNPHI maintains a strong and trustworthy public image. This includes managing our brand, working with the media, and promoting our work through various platforms to increase public awareness and support.
Coordinate ECHO Communications
We manage communication on the ECHO platform, which connects health professionals across Zambia through virtual learning sessions. This helps improve skills, share knowledge, and respond to public health issues more effectively, no matter where they are.
Risk Communication and Community Engagement (RCCE)
We play a key role in ensuring the public is informed during public health emergencies through community engagement, media scanning, geographical targeted communication, and Health Promotion information in ways that are clear and culturally appropriate. This helps build trust and encourages healthy behavior.
The ZNPHI Call Centre serves as the central point for real-time public health information, event-based surveillance, and emergency response coordination in Zambia. It provides a direct communication channel between the public, health facilities, and the Zambia National Public Health Institute, enabling rapid reporting of disease outbreaks, health alerts, and emergencies. The Call Centre supports:
- Event-Based Surveillance (EBS) for early detection of public health threats
- Health information and guidance for individuals and communities
- Linkage to care and referral services across health facilities
- Risk communication and community engagement during outbreaks and emergencies
Talk to Us, Stay Informed, Stay Safe!
The ZNPHI Call Centre is your trusted source for health information and emergency support in Zambia. Whether you need advice, want to report a suspected disease outbreak, or seek guidance during health emergencies, we are here for you. Our team works 24/7 to:
- Answer your health questions
- Connect you to the right health services
- Monitor and respond to public health alerts
- Keep you informed during outbreaks
We offer free, confidential, and accurate health guidance because your health matters to us.
Our Call Centre Services
- Health Information & Education: Answering your health-related questions in real-time
- Event-Based Surveillance (EBS): Reporting unusual health events from communities and facilities
- Referral & Linkage to Care: Connecting you to the nearest health facilities or emergency response teams
- Outbreak Risk Communication: Providing updates, alerts, and guidance during disease outbreaks
- Feedback Channel for the Public: Listening to public concerns and improving health services
FAQs -Frequently Asked Questions
Q1: What kind of calls can I make to the Call Centre?
You can report unusual health symptoms in your community, get information on disease outbreaks, ask about vaccination, or seek guidance during emergencies
Q2: Is the Call Centre only for COVID-19 or general health too?
We support all public health issues COVID-19, cholera, malaria, maternal health, mental health, and more.
Q3: Can I remain anonymous when reporting a case?
Yes, your privacy is our priority. You can report anonymously.
Q4: What languages do agents speak?
We offer multilingual support in English, Bemba, Nyanja, Tonga, Lozi, and other major Zambian languages.
Q5: What happens after I report an outbreak or any event?
The information is escalated to surveillance teams for investigation, verification, and coordinated public health response.
Contact Us Anytime
- +260 953 898 941
- +260 964 638 726
- +260 974 493 553
Toll free lines: 702/7020
Public Health Policy
- Policy briefs and reports
- Analysis of current public health policies
Public Health Diplomacy
- Overview of global health diplomacy
- Events and conferences on health diplomacy
Communication
- Public health campaigns and initiatives
- Media resources and press releases